Maintenance Helpdesk / Scheduling Coordinator, Temp to Perm, Monday–Friday, 8:00am–4:30pm

Benefits

• Competitive pay of £12.71 per hour, increasing to £13.50 per hour for candidates with relevant experience.
• Monday to Friday working pattern with a 30-minute lunch break.
• Temp-to-perm opportunity with long-term career prospects.
• Join a busy and supportive team working with clients across the UK.
• Gain experience within a fast-paced Facilities Management environment.

Responsibilities

• Answer incoming calls from clients and company sites regarding reactive and planned maintenance requests.
• Log and update maintenance jobs accurately using the Job Logic system.
• Schedule engineers and subcontractors to ensure work is completed within client requirements and service level agreements.
• Coordinate planned maintenance, reactive repairs, and new equipment installations.
• Update internal systems with job progress and completion details.
• Process job sheets, maintenance paperwork, and records within required timescales.
• Assist with invoice administration and general office support.
• Help clear maintenance paperwork backlogs while maintaining accurate records.
• Communicate effectively with clients, engineers, subcontractors, and internal teams.

Requirements

• Previous experience within Facilities Management (FM) or the reactive property maintenance sector.
• Experience coordinating engineers, subcontractors, or maintenance schedules.
• Strong administrative and organisational skills.
• Experience managing high volumes of calls and maintenance requests.
• Good IT skills, including experience with Job Logic or a similar job management system.
• Ability to prioritise workloads and work efficiently in a fast-paced environment.

Key Skills

• Excellent communication and customer service skills.
• Strong attention to detail.
• Effective scheduling and coordination abilities.
• Good problem-solving skills.
• Strong time management and organisational skills.
• Ability to work independently and as part of a busy team.